PRIVACY
GPRD Compliance for EU Citizens
The European General Data Protection Regulation is designed to allow citizens and residents of the EU more control over their personal data.
What follows is our Privacy Notice which explains in clear terms how we manage your information.
Your Personal Data:
What We Need
Gametee Ltd is the Data Controller of the personal data you provide to us when you place an order or request to join our mailing list. This will include name, address, email, phone number etc and is provided directly from you or indirectly via Paypal.
Why We Need Your Data.
Our lawful bases for collecting your data are contract (fulfilling your order and shipping it to you) legitimate interest (we must maintain records of transactions and inventory for EU Tax Regulations and to facilitate the operation of our business) and consent (you may have directly consented to joining our newsletter.) We treat your order as a contract. We require select personal data to fulfil and ship your order.
We need to know your basic personal data in order to deliver the items you order and communicate with you should any problems arise.
We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.
By default, you will not receive additional email contact from us unless you have directly consented to subscribe to this service.
If you have subscribed in error, or wish to be removed from our Mailing List at any time, you can do so by:
a) Selecting Unsubscribe, an option included in all of our Marketing emails.
b) Emailing contact@gametee.live.com with the subject line ‘Unsubscribe.’
How Your Information is Processed
All the personal data we collect is processed in the UK however for the purposes of IT hosting and maintenance this information may be located outside of the European Union.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
Your payment information is securely encrypted by PayPal and your Card Provider / Bank. Gametee does not receive your Payment details at any time. We receive only confirmation of a payment’s success.
Duration of Information
If you place an order we will keep your basic personal data (name, address, contact details) indefinitely - for a minimum of seven years after which time it may be destroyed. Your information is encrypted and / or archived securely. EU Law requires the management of such records for tax purposes.
If you contact us but without placing an order we will keep a record of that contact thus :
· Information provided when creating an account on our website (including a name, email address and/or postal address): 7 years after creation if account is unused, otherwise indefinitely.
· Information provided for subscribing to email notifications and/or newsletters (including a name and email address): Indefinitely or until you choose to ‘unsubscribe.’
· Information posted to our website for publication on the internet (for example product reviews): indefinitely or until requested to delete.
· Information sent through the website Contact Us function OR emailed to any Gametee email address: 2 years following contact.
· Any other personal information chosen to be sent e.g. letter post or hand-delivered notes: 2 years following contact.
What we would also like to do with it
We perform no other processing of your data other than required to fulfil your order or maintain our list of subscribers to our newsletter. Your data will not be passed on to a third party.
We collect data on how many times you have ordered, which, if you have also consented to receive marketing emails, we use to reward repeat customers with Store Credit as part of our Loyalty scheme.
What are your rights?
If at any point you believe the information we process on you is incorrect you can request to:
• See this information
• Correct this Information
• Delete this Information
By emailing contact@gametee.co.uk
If you wish to raise a complaint on how we have handled your personal data, you can contact us to investigate at contact@gametee.co.uk
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
GAMETEE IS AN ETHICAL, SUSTAINABLE AND ECOLOGICALLY SOUND BUSINESS. OUR COMMITMENT TO THE ENVIRONMENT AND TO OTHERS INCLUDES:
Gametee uses garments that are certified by WRAP - Worldwide Responsible Apparel Production - to create our range of videogame clothing. WRAP requires that all production is made under lawful, humane and ethical conditions with all due adherence to environmentally conscious production methods. Regular independent monitoring by acknowledged testing authorities ensures that standards are maintained throughout the production process.
We are committed to clean, responsible production and manufacture. This includes using exclusively non-toxic production methods, including water based dyes, vegetable based inks, and use of natural and sustainable materials.
Our supply chain is made up of hundreds of fairly paid individuals and a purchase from Gametee directly supports not only our independent business, but a further network of carefully selected suppliers and craftspeople. Wherever possible, we utilise hand-crafted production techniques, including hand-silk screening every gaming garment to ensure quality and individually tailored luxury.
We offer proper financial support and accreditation for our videogame artists, partners, and our workforce.
All deliveries we receive are carbon neutral. We exclusively use fully biodegradable packaging.
We recycle all suitable waste to minimise our environmental impact.
Right to Refuse Service
We retain the right to refuse service in instances of attempted fraud or where a high risk of fraud is detected. We have a zero tolerance policy towards abuse of our staff; instances of abuse may result in a permanent refusal of service.
Personalised or Signed Goods
We do not offer refunds on Personalised or artist-signed goods, unless these goods are demonstrably faulty.
LEATHER GOODS
Gametee has a commitment to ensuring that leather goods - such as our gaming wallet - come exclusively from 100% ethically responsible sources. Our leather products are created from high quality recycled leather remnants which contributes to minimising waste - no animal is ever sacrificed for a Gametee product. All Gametee leather is tanned using non-toxic vegetable dyes and engraved or embossed in a clean, precise, and ecologically sustainable process. It is very important to us that you love your Gametee videogame-inspired wallet or other product. Leather is durable and robust, and can last a life time if correctly cared for.
Leather is a natural material and is subject to change over time. Consistency and depth of colour may change with daily use. This change is inherent to the natural beauty of leather and should not be considered a fault. Whilst occasional exposure to water and rain is not a problem, leather is not waterproof.
